Resident Retention Tips

HD Supply has simple and easy tips to help attract new residents and renew more leases.

Did you know?

It can cost as much as $4,000 in lost revenue and maintenance expenses to turn an apartment unit.**

Resident retention is essential to increasing net operating income and value. We have the repair supplies and products you need to help keep residents happy and fill your empty units.

Tips to attract & retain residents

Make a Great First Impression

Exteriors are your first chance to impress renters. Upgrade and improve outdoor spaces with benches, playground equipment, pool furniture, and landscaping.

Consider some other easy and visible upgrades:

• Refresh kitchen and bath cabinets and hardware
• Install vinyl plank floors
• Upgrade fitness room equipment
• Emphasize the importance of safety on your property

Resident Appreciation

Welcome Gifts
Provide a few useful items on move-in day like toilet paper, paper towels, hand soap, and bottled water. Small touches like this can make a lasting impression on your new residents. View More Ideas Here.

"Yappy Hour" Events
Give residents and pets a chance to socialize at a pet-friendly mixer. Allow residents to meet each other and their pets. Install pet waste bag stations to keep grounds tidy.

Movie Night
Portable indoor/outdoor theater system is a must-have amenity for apartment communities. Multifamily Executive Magazine named indoor/outdoor theaters as one of the seven must have tech amenities for Gen Y residents. An indoor/outdoor theater system can help bring a sense of community and fun to your property.

Revitalized Space
Before a new resident moves in, make sure to take the time to evaluate ways you can update the space. Consider replacing outdated appliances with ones that are energy efficient so that new tenants can reduce expenses and their impact on the environment. Also, revive the walls and flooring by painting and cleaning for a more updated look. By making these small changes you'll be making a big impression on your new residents and guests.

Perks for Lease Renewal

Thank your residents and entice a lease renewal with:

Free carpet cleaning
Have a carpet extractor onsite to make it easy and affordable. Namco Scooter carpet extractors have long hoses that drain directly into your toilet/bathtub or outside for easy portability and usage.

An accent wall
Allow residents to renew their space with a different shade of paint for an accent wall. Contact us about custom paint tinting program, available in select areas.

**SatisFacts Research (satisfacts.com)