Special Orders FAQs | HD Supply
Below you can find answers to frequently asked questions about our Special Orders requests. If you need additional assistance please email Special Orders.

FAQ

How long before I get a price quote for a Special Order?
Generally, it takes to 2-3 business days for a quote to be priced and sent to you for review.

How do I place the order after I review the quote?
Once you are ready to place the order, please email: [email protected] with quote number in the subject line along with any changes.

How long before a Special Order is delivered?
Most Special Orders are delivered to customers within 7-10 business days.

Can shipping be rushed?
Yes, please include any specific shipping requests in the "additional comments" box. (Example, "Please expedite order via UPS Next Day Air"). Please remember you are responsible for all shipping charges.

What is the Return Policy on special orders?
Special Order items are non-returnable and non refundable.

How do I know my request for Special Order was received?
You will receive an email confirming the request has been received by our team. You should receive a quote within 2-3 business days.

How do I cancel a Special Order request submitted online?
To cancel a request submitted online, please email [email protected] with "Cancel Special Order Online Request" in the subject line. Please include your account information and the date you submitted the request in the body of your email.

The request cannot be cancelled once it has been ordered and/or shipped.

Is it possible to receive email notification of my online Special Order request?
At this time there is no automated email notification of your submitted request. If you choose email as your preferred contact method, you should receive the quote confirmation to the specified email address within 2-3 business days.