Online Professional Training

HD Supply offers basic and advanced technical training and certification webinars for maintenance technicians. Classes are taught by our team of professionals who are experienced in facility maintenance, facility management, and vocational education. Our trainers have a broad range of maintenance backgrounds and a combined 150+ years of field experience. Students are recommended to have audio and video for the webinars. All webinars are free of charge. Some webinars may require handbooks that may be purchased separately. Certification classes have fees for testing components.

Training Webinars

Live Webinar Schedule

All 3 Hour webinars are scheduled from 1pm to 4pm EST

All 1 Hour webinars are scheduled from noon to 1pm EST


5/29/2020 – Air Conditioning Refrigerant Services – Spanish Version – 3 Hours - Launch Webinar


6/8/2020 – Shop Organization – 3 Hours - Launch Webinar


6/8/2020 – PTAC – 3 Hours - Launch Webinar


6/9/2020 – Inspections and Standards – Spanish – 3 Hours - Launch Webinar


6/9/2020 – Electrical Fundamentals – 3 Hours - Launch Webinar


6/10/2020 – GE Refrigeration – 1 Hour - Launch Webinar


6/10/2020 – Plumbing Fundamentals – 3 Hours - Launch Webinar


6/11/2020 – Future of Maintenance Webinar – Healthcare – 1 Hour, 1:30pm to 2:30pm EST - Register For Webinar


6/12/2020 – Future of Maintenance Webinar – Hospitality – 1 Hour, 1:30pm to 2:30pm EST - Register For Webinar


6/12/2020 – Air Conditioning Refrigerant Services – 3 Hours - Launch Webinar


6/12/2020 – Kitchen Appliance Repair – 3 Hours - Launch Webinar


6/15/2020 – Future of Maintenance Webinar – Multifamily/Institutional – 1 Hour, 1:30pm to 2:30pm EST - Register For Webinar


6/15/2020 – EPA Core & Type I Review – Spanish – 3 Hours - Launch Webinar


6/15/2020 – EPA Type II & III Review – 3 Hours - Launch Webinar


6/16/2020 – Meters and Troubleshooting – Spanish – 3 Hours - Launch Webinar


6/16/2020 – Meters and Troubleshooting – 3 Hours - Launch Webinar


6/17/2020 – Safety on Site – 3 Hours - Launch Webinar


6/19/2020 – Preventative Maintenance Hospitality – 3 Hours - Launch Webinar


6/19/2020 – Preventative Maintenance Multifamily – 3 Hours - Launch Webinar


6/22/2020 – Air Conditioning Mechanical and Electrical – 3 Hours - Launch Webinar


6/22/2020 – Refrigerator Repair – 3 Hours - Launch Webinar


6/23/2020 – Air Conditioning Refrigerant Services – 3 Hours - Launch Webinar


6/23/2020 – Kitchen Appliance Repair – 3 Hours - Launch Webinar


6/24/2020 – Electrical Fundamentals – 3 Hours - Launch Webinar


6/26/2020 – Shop Organization – 3 Hours - Launch Webinar


6/26/2020 – Plumbing Fundamentals – 3 Hours - Launch Webinar


Webinar Descriptions

Search course by alphabetical order or name:

A / B / C / D / E / F / G / H / I / J / K / L / M / N / O / P / Q / R / S / T / U / V / W / X / Y / Z

Air Conditioning Mechanical and Electrical

This 3-hour course is an introduction and overview for HVAC technicians of all skill levels. The class begins with a discussion of air conditioning systems and the fundamentals of the refrigeration cycle. Next, it focuses the four major components of an AC system, how they work, and how to maintain them. This class also covers topics like preventive maintenance (tools and techniques) and the troubleshooting skills maintenance technicians need to work on and operate the equipment typically found in a multifamily facility.

Topics covered in this class include:


  • • Safety procedures — lockout/tagout
  • • The basic AC/refrigeration cycle
  • • The electrical and mechanical components of an air conditioning system
  • • Schematic design of components (control and operating circuits)
  • • Preventive maintenance
  • • Troubleshooting common problems with air conditioning systems

Air Conditioning Refrigerant Services

This 3-hour course is an introduction and overview targeting property technicians with basic experience in maintaining and operating typical residential-grade "split-system" AC units. Students learn about the fundamentals of HVAC-related tools, equipment, and the processes needed to conduct refrigerant service work. It also provides the technical foundation needed to understand the rules and regulations required for achieving a passing score on the EPA 608 certification test.

Topics covered in this class include:


  • • How to handle refrigerants safely
  • • The AC/refrigeration cycle
  • • Tools commonly used to service refrigerant in an HVAC system
  • • Connecting and removing fittings to perform a de minimis refrigerant release
  • • The procedures and equipment used to recover refrigerant
  • • Troubleshooting a system using refrigerant pressures
  • • The most common mechanical reasons for a low charge
  • • Using superheat or subcool to determine the proper charging of a unit

AquaGuard Pool Care

This 1-hour webinar will take you through the full 5-step treatment and care of a pool’s water chemistry. In today’s tough economic challenges our team with AquaGuard will show you how easy and economical it is to maintain proper pool chemistry. We will explore how to use the HD Supply pool tool for proper pool chemical dosing to maximize your savings and keep your pool clear and healthy. At the end of our webinar we will open the floor for you to ask all of your pool care questions to the experts at AquaGuard.


Electrical Fundamentals

This 3-hour course is an introduction to and overview of electricity, how it works, and how it is measured (voltage, amperage, watts, and resistance). Ohm's law and its applications will assist in defining and understanding troubleshooting components. The basics of electrical circuits, typical residential wiring, breakers, service box connections, grounding wires, and cable color and insulation codes will also be covered. Additional topics include safety, American wire gauge and amperage, OSHA regulations, and basic techniques of electrical troubleshooting.

Topics covered in this class include:


  • • Safety — lockout/tagout procedures
  • • American wire gauge and other common uses of the National Electrical Code (NEC)
  • • Wires, cables, and insulation color coding
  • • Fundamentals of Ohm's law and how to use it
  • • Differences between AC and DC power
  • • Differences between series and parallel circuits, and reading schematics
  • • Basic wiring and three-way and four-way light switches
  • • Troubleshooting typical residential circuits and electrical components

EPA Section 608 Core & Type I Review

This 3-hour course prepares students for the EPA certification test to work with AC refrigerants. A technician must hold this certification in order to legally purchase or handle all refrigerants used in residential and commercial air conditioning systems. All online preparation and webinars are free of charge; however, the exam requires a fee, plus cost of the EPA 608 booklet, which is available for purchase on our website. We recommend students purchase the booklet 2 weeks before the scheduled date of the webinar to give students the chance to become familiar with the information they will be tested on.

Please order your EPA exam preparation book now.


This session will cover Core & Type I, and clarify the information students must learn from reading and reviewing the EPA 608 handbook. Having the handbook, and the time to read it, is critical for the student to achieve a passing score on all 4 sections of the examination: Core, I, II, and III. After this review session, the test will be administered by a Proctor for ESCO in accordance with EPA guidelines. A credit card is required to register for the exam. You may register for the exam by clicking here.

Please note: This class is not intended to teach any of the skills required to repair refrigerant systems. It is focused on understanding and confirming the EPA rules and regulations around the handling and use of refrigerants, as they are detailed in the Handbook.


EPA Section 608 Type II & Type III Review

This 3-hour course prepares students for the EPA certification test to work with AC refrigerants. A technician must hold this certification in order to legally purchase or handle all refrigerants used in residential and commercial air conditioning systems. All online preparation and webinars are free of charge; however, the exam requires a fee, plus cost of the EPA 608 booklet, which is available for purchase on our website. We recommend students purchase the booklet 2 weeks before the scheduled date of the webinar to give students the chance to become familiar with the information they will be tested on.

Please order your EPA exam preparation book now.


This session will cover Type II & Type III, and clarify the information students must learn from reading and reviewing the EPA 608 handbook. Having the handbook, and the time to read it, is critical for the student to achieve a passing score on all 4 sections of the examination: Core, I, II, and III. After this review session, the test will be administered by a Proctor for ESCO in accordance with EPA guidelines. A credit card is required to register for the exam. You may register for the exam by clicking here.

Please note: This class is not intended to teach any of the skills required to repair refrigerant systems. It is focused on understanding and confirming the EPA rules and regulations around the handling and use of refrigerants, as they are detailed in the Handbook.


FirstCo

In this session we welcome FirstCo to talk to everyone today on how to use the FirstCo.com site. Using the site is a great resource for you when you find out that you have an obsolete product and your asking yourself, "What can I do?" Next, we will discuss the parts identifier and rating that you will need to properly achieve energy qualifications in your area. FirstCo will also walk us through the current multifamily product overviews and ease of repair and preventative maintenance to get the full life out of the product. At the end of the session we will host a Q and A session where you get the opportunity to ask the experts at FirstCo any question that you may have.


Future of Maintenance Webinars - Multifamily/Institutional, Healthcare, Hospitality

The world of property management and maintenance is changing and you are doing all you can to help keep everyone safe and healthy. Ready for immediate registration, our Future of Maintenance Webex is a helpful new resource available to educate your staff and inspire confidence before, during, and after in-unit maintenance visits. Register today to learn about recommended safety and sanitation guidelines, procedures and new products that can help you and your residents stay safe.


Register For Multifamily/Institutional Webinar

Register For Healthcare Webinar

Register For Hospitality Webinar

GE Cooking

This 1-hour webinar will host GE Appliances to talk with you about GE cooking. We will walk through a quick product overview about the benefits and features of GE stoves. Next, we will walk through the most common repairs and issues that you may face in the field as a maintenance professional. We will discuss diagnostics, what to look for, how to fix problems, and how to extend the life of your stove. At the end of the session we will open the floor to a Q and A session where you get to ask the experts at GE all of your questions.


GE Dishwasher

This 1-hour webinar will host GE Appliances to talk to you about GE dishwashers. We will walk through a quick product overview about the benefits and features of GE dishwashers. Next, we will walk through the most common repairs and issues that you may face in the field as a maintenance professional. We will discuss diagnostics, what to look for, how to fix problems, and how to extend the life of your dishwasher. At the end of the session we will open the floor to a Q and A session where you get to ask the experts at GE all of your questions.


GE Laundry

This 1-hour webinar will host GE Appliances to talk to you about GE laundry. We will walk through a quick product overview about the benefits and features of GE laundry. Next, we will walk through the most common repairs and issues that you may face in the field as a maintenance professional. We will discuss diagnostics, what to look for, how to fix problems, and how to extend the life of your laundry appliances. At the end of the session we will open the floor to a Q and A session where you get to ask the experts at GE all of your questions.


GE Refrigeration

This 1-hour webinar will host GE Appliances to talk to you about GE refrigerators. We will walk through a quick product overview about the benefits and features of GE refrigerators. Next, we will walk through the most common repairs and issues that you may face in the field as a maintenance professional. We will discuss diagnostics, air flow, and how to extend the life of your biggest investment in the kitchen. At the end of the session we will open the floor to a Q and A session where you get to ask the experts at GE all of your questions.


Hydrobalance HVAC Cleaning and Sanitation

This 1-hour webinar will cover all aspects of HVAC cleaning and sanitation. We will talk to you about the features and benefits of the products and the safety aspects of using them. Next, we will discuss the difference between Hydrobalance’s products and competitors’ products. We will also talk about one of the hottest issues of the day - how to sanitize and keep your HVAC system clean. This will highlight the Sta-Clean pan strips and coil and duct spray. You will also have an opportunity to ask the experts at Hydrobalance any of your HVAC cleaning and sanitation questions.


Kitchen Appliance Repair

This 3-hour course is an introduction to and overview of the appliances found in a typical residential kitchen, including the range (gas or electric), dishwasher, and garbage disposal. (This class does not include the refrigerator, which is a separate class.) The course will review the mechanical and electrical components, operations, cycles, functions, and general troubleshooting of each of these appliances. Typical design and installation principles, and a review of how to read wiring diagrams, will be a focus of this class. Hands-on training will be provided if appliances are available.

Topics covered in this class include:


  • • Electrical safety and lockout/tagout
  • • Push in-type range/oven (gas or electric)
  • • Built-in dishwasher — plumbing and installation
  • • Sink-installed garbage disposer — plumbing and replacement
  • • Operating cycles for all appliances
  • • Common repairs for all appliances
  • • Reading a typical wiring diagram
  • • Preventive maintenance for all appliances
  • • Troubleshooting — tools, processes, and techniques

Laundry Appliance Repair

This 3-hour course is an introduction to and overview of the operation, maintenance, and repair of typical residential-grade laundry appliances, including washing machines and gas and electric dryers. The course is designed to identify the major serviceable components and maintenance procedures used to install, operate, troubleshoot, repair, and clean typical residential-grade laundry room equipment. This class will help you read wiring diagrams and use the multimeter to test parts and troubleshoot faulty components. Hands-on training will be provided if appliances are available.

Topics covered in this class include:


  • • Staying safe while making repairs
  • • Overview of gas and electric dryer operation, heating elements, and temperature controls
  • • Overview of washing machine operation, cycles, and plumbing
  • • Overview of coin-operated appliance installation, operation, and repair
  • • Appliance wiring diagrams and how to read them
  • • Troubleshooting common work orders and complaints for each appliance type
  • • Common repairs for each appliance type
  • • Testing electrical components with a multimeter
  • • Preventive maintenance

Meters and Troubleshooting

This 3-hour course is an introduction to and overview of the most common types of electrical meters and how to use them effectively in troubleshooting single components and electrical systems. Topics include types of meters, electrical safety, meter safety, voltage, and current and resistance measurements and how they can contribute to effective basic troubleshooting. Students should bring their own multimeter to the class.

Topics covered in this class include:


  • • The differences between voltage, current, and resistance
  • • Identifying electrical symbols
  • • Determining the difference between series and parallel circuits
  • • Recognizing the most commonly used meter functions
  • • Selecting the correct meter for the identified testing and using it safely
  • • Testing for voltage, current, resistance, and continuity
  • • Testing electrical components relating to appliances, HVAC equipment, and common electrical circuits

NOTE: Due to EPA restrictions, it is required by law that students hold at least a Type II certification in order to use information presented in this class while servicing HVAC equipment in the field. Many of the repairs discussed in this class can only be performed by a certified technician.


Mold And Mildew

This 1-1/2-hour class is for maintenance technicians of all skill levels. It is designed to explain and clarify the qualities, characteristics, and most common sites and causes of mold growth. We will review the complete repair process for an interior wall growth, accounting for replacement wallboard and structural materials, including the selection and use of tools and consumables. The course also helps students troubleshoot the causes of mold, presents several accepted mitigation solutions, and includes information on routine maintenance.

Topics covered in this class include:


  • • Safety procedures when using PPE and cleaning chemicals
  • • The basics of mold and mildew: what they are, how they start, and how they grow
  • • Identifying the most common types of mold and mildew in a residential setting
  • • The most common sites of mold or mildew colonies, and what condition caused the growth
  • • Most common repairs for plumbing, laundry, kitchen, and bathrooms
  • • Details of a typical wall repair, replace, and rebuild
  • • Commercial cleaners and chemicals for remediation and maintenance

MRO And The Look Ahead

This 1-1/2-hour course will talk on the legislation and changes that have impacted the maintenance and repair teams across the country. We will discuss the recent changes and what is to come in the next few years. In the discussion we will present the changes and how to work through them from a resident's perspective and a maintenance and budget perspectives. Together we can get through the challenges and this course will enable the technicians understand the how and why and what to expect.

Topics covered in this class include:


  • • Refrigerant Changes now and what is to come
  • • Why the changes in the refrigerants and states impacted
  • • EPA 608 rule changes
  • • Burner changes on electric stoves and how to navigate this transition
  • • Cordless blind change over
  • • New regulations in regard to MRO and potential financial impacts

Plumbing Fundamentals

This 3-hour course addresses the challenges associated with the most common service request: plumbing. Topics include major fixture components, from the water meter and pressure regulator, to the hot and cold water supply lines into the building. Galvanized to PEX tools used to assemble a watertight circuit are presented. Typical basin, bath, and shower fixtures, associated drains, and the tools and techniques for opening them are also covered. Troubleshooting and safety with tools, products, and processes will be discussed.

Topics covered in this class include:


  • • Correct water pressure
  • • Component parts of gas and electric water heaters and how to operate them
  • • Commercial supply line materials and techniques for assembling circuits
  • • Common plumbing tools, quality, and use
  • • Servicing, the parts for, the water-efficient operation of, and troubleshooting a toilet
  • • Health and safety concerns and the wearing of safety apparel while making plumbing repairs
  • • The safe use of chemicals drain openers
  • • Commercial fire sprinkler systems and their maintenance and operation

Preventative Maintenance Hospitality

This 3-hour course is an overview of the importance of preventive maintenance when operating a hotel. Common procedures and repairs will also be reviewed.

Topics covered in this class will include:


  • • Safety
  • • How preventive maintenance relates to guests' perceptions
  • • The importance of record-keeping
  • • Common preventive maintenance tasks in rooms and how to perform them
  • • Inspections and how to perform them

Preventive Maintenance Multifamily

This 3-hour course is an introduction and overview for technicians of all skill levels. It begins with safety and the fundamentals of keeping your residents happy and your equipment operating at its best. This class covers the importance of starting a preventive maintenance schedule, record-keeping, and how residents view this important program. You'll also learn about maintenance tools and techniques and the troubleshooting skills needed to repair and operate the equipment typically found at a multifamily facility.

Topics covered in this class will include:


  • • Safety procedures — lockout/tagout
  • • The importance of preventive maintenance
  • • How preventive maintenance relates to residents
  • • Record-keeping and its importance
  • • Common indoor and outdoor preventive maintenance items
  • • How to save money on utilities

PTAC

This 3-hour course is an introduction and overview for HVAC technicians of all skill levels. The "PTAC — ACME" course is designed to explain, detail, and clarify the AC/refrigeration cycle, and how it applies to features unique to PTAC equipment. We will present maintenance-focused information, including equipment operation, major components, regular service processes, and the troubleshooting skills needed to safely and effectively operate and maintain PTAC equipment. Hands-on training will be provided if units are available.

Topics covered in this class include:


  • • Safety procedures
  • • The basic AC/refrigeration cycle
  • • Limitations placed on the handling of refrigerants by the EPA and others
  • • Electrical and mechanical components of a PTAC unit
  • • Component layout and operation of PTAC units
  • • Reading the wiring diagram (control and operating circuits)
  • • Preventive maintenance
  • • Troubleshooting typical PTAC problems

R-410A And Other Refrigerants

This 3-hour course answers many of the questions surrounding the current transition from traditional R-22 to new alternative refrigerants, including R-410A, Freon™ MO-99, and other regional options. This course will address issues surrounding the differences in operating pressures and lubricants, and how new refrigerants can impact equipment choices, tools, and servicing. Topics include how to integrate these new refrigerants onto existing properties safely and cost-effectively, and what new or additional service equipment might be required.

Topics covered in this class include:


  • • Safety
  • • Properties of the R-410A refrigerant
  • • Comparing R-410A with R-22 and alternatives
  • • Conversion from R-22 to R-410A
  • • Interfacing old and new equipment
  • • Service guidelines
  • • Repair or replacement options
  • • Proper charging techniques

Inficon Refrigerant Leak Detection & Recovery

This 1-hour course will help technicians understand the differences in leak detectors and there servicing cycles. The use and care will we be discussed on all of Inficon's leak detectors. Next, we will discuss the use and care of the recovery machines that are commonly used on maintenance facilities and the importance of proper preventative maintenance on these machines to extend their life cycle. This a great opportunity for technicians to receive factory training on the products they commonly use. At the end of the session we will host an ask the expert Q and A session.


Chemours Refrigerant Selection & Conversion

As most of you probably know, at the end of 2019, R22 refrigerant can no longer be manufactured. So, unless you have access to stockpiled or reclaimed R22, you need to know what your options are for maintaining existing R22 systems. Jamey Hale and Jeff Warther from Chemours (formally Dupont – Freon™), will discuss what led to the R22 refrigerant Phaseout, as well as how to properly convert a R22 system to Freon™ – MO99 (R-438A) refrigerant. During the second day, trainers will cover the importance and methods of testing for Superheat and Subcooling. This program will be presented in two, 1-hour sessions from noon to 1pm EST.


Chemours Retrofitting Refrigerants Best Practices

In this 1-hour session we will discuss the retrofitting gases that are available for R22 systems, we will talk on product selection which one would work best for your facility. Next, we will walk you through the full retrofitting process step by step explaining the importance of each one and the why and how. At the end of the session we will have an ask the expert Q and A session where you can ask the experts at Chemours any questions that you may have on retrofitting gases and systems.


Safety On Site

This 3-hour course is an overview of the highest priority a maintenance associate has — on-site safety. It is a good introduction to OSHA and the regulations it has designed to keep maintenance associates safe and healthy while on the job. In addition to these laws and rules, common-sense applications and ideas will be discussed.

Topics covered in this class will include:


  • • MSDS/SDS sheets and their importance
  • • Chemical storage and use
  • • Moving heavy equipment properly
  • • Crime and security issues
  • • The need for and use of personal protective equipment (PPE)
  • • Blood-borne pathogens and how to prevent infection

NOTE: These materials do not fulfill or otherwise meet any legal obligations for OSHA or other training requirements, and the individuals presenting the materials are not qualified or otherwise authorized Department of Labor outreach trainers.


Shop Organization

This 1 1/2-hour course is designed to promote shop safety and organization and should be utilized by Property Managers and the Maintenance Staff. Having a clean shop above all else will promote a safe working environment. A clean shop will also help with efficiency at performing work orders and make readies. Work orders and make readies that are completed more efficiently in turn lead to reduced labor times and reduced costs in parts for stock. This in turn leads to resident satisfaction and retention. Organization no matter in what aspect of the multifamily industry you are in is a key component in first impressions. Organization will show that you pay attention to detail and take pride in your occupation. The Shop organization course will help guide you on your way to a more organized, safe, resident retaining, time and money saving work shop.

Topics covered in this class will include:


  • • Unorganized vs. Organized shops
  • • Organization and its promotion of safety
  • • Organization pertaining to record keeping
  • • Purchase history, inventory and preordering aspects
  • • Parts bins and labels
  • • Color-coding shops
  • • Housekeeping and maximizing space
  • • Quick kits for on call scenarios
  • • Pre-walking and Pre-ordering for move outs
  • • Golf cart and maintenance organization

NOTE: These materials do not fulfill or otherwise meet any legal obligations for OSHA or other training requirements, and the individuals presenting the materials are not qualified or otherwise authorized Department of Labor outreach trainers.


Superheat & Subcooling

As most of you probably know, at the end of 2019, R22 refrigerant can no longer be manufactured. So, unless you have access to stockpiled or reclaimed R22, you need to know what your options are for maintaining existing R22 systems. Jamey Hale and Jeff Warther from Chemours (formally Dupont – Freon™), will discuss what led to the R22 refrigerant Phaseout, as well as how to properly convert a R22 system to Freon™ – MO99 (R-438A) refrigerant. During the second day, trainers will cover the importance and methods of testing for Superheat and Subcooling. This program will be presented in in two, 1-hour sessions from noon to 1pm EST.


Swimming Pool Maintenance

This 3-hour course is an introduction to and overview of the tools, processes, chemistry, maintenance, and equipment used to professionally operate a multifamily residential pool so it meets accepted safety and health standards. This class will cover how to efficiently run and maintain the major in-ground equipment and monitor the pool water environment. Fundamentals of chemical testing, pH, and disinfectants for pools and spas, as well as the mechanical aspects, will be discussed.

Topics covered in this class will include:


  • • Health and safety
  • • Major mechanical and physical components
  • • Pumps, valves, and filters
  • • The Virginia Graeme Baker Pool & Spa Safety Act and equipment requirements
  • • Chemical testing and water balance
  • • Filtration and mechanical maintenance
  • • Liability and safety aspects of pool management

NOTE: This class is not a replacement for Certified Pool & Spa Operator training and does not carry any national recognition. However, it is a good way to prepare for the Certified Pool & Spa Operator test, as many of the terms and concepts on that test will be discussed.


Watco

In this Webinar we will talk on the Watco product line-up. If you want to give your tub drain a new look without replacing the whole drain and potentially cause a leak, we will show you how to make the repairs in minutes. We will also talk about the ease of installation with the newly designed sink pop-up assembly. The pop-up is hidden below the customer's point of use, making it out of sight and away from potential damage. The session will also include a Q and A session where you are welcome to ask the experts at Watco any of your questions.


Webinar Trainers

Alyn Bailey, Maintenance Trainer at HD Supply

Alyn Bailey

Maintenance Trainer at HD Supply

Alyn Bailey started a career in maintenance of Student and Multi-Family Housing after spend time working as a HVAC Installer and Service Technician; and in the construction industry earlier in his life. With strong tech and management skills in maintenance operations he was hired on as a maintenance supervisor at one of the smaller and older properties in the company's portfolio. Within a two year period he was promoted to the largest property in the company's portfolio and was awarded "Service Manager of the Year" in 2012. Alyn's strong skill level makes him proficient in Appliances, HVAC, Plumbing, Electrical and Grounds and Exterior Maintenance. Alyn holds certifications in Certified Apartment Maintenance Technician (CAMT), Certified Pool Operator, EPA Section 608 Type II, EPA 608 Proctor, ESCO HVAC Maintenance Certification.

Brian Collins, Supervisor, Customer Training HD Supply

Brian Collins

Supervisor, Customer Training HD Supply

Brian Collins is no stranger to maintenance having spent the majority of his 20 year Multifamily career in Clearwater Florida. Working his way up quickly from Maintenance Technician to Maintenance Supervisor in his first 2 years and specializing in Affordable Housing, Brian excelled in Maintenance Operations and Repair and was instrumental in turning around a 2 phase declining community which resulted in numerous accolades and awards including Gold Affordable Property of the Year in 2013 from BAA (Bay Area Apartment Association). The award is given to the best of the best and was a 1st not only for Brian but for his company as well. Brian is adept in Appliance, Electrical & Plumbing Repair and holds Certifications: EPA 608 Universal, Certified Pool Operator, AST Certified, PHTA Instructor, EPA 608 Proctor. Brian has been a trainer with HD supply for over 6 years.

Michael Olvera, Maintenance Trainer at HD Supply

Michael Olvera

Maintenance Trainer at HD Supply

Michael Olvera's decision to accept a position as Porter in 1993 has led to a 20+ year career in multifamily maintenance. Michael's proven ability was rewarded as he was progressively promoted and naturally, transitioned into the role of Maintenance Supervisor in 1997. Michael's range of expertise in all aspects of facilities maintenance from managing new construction lease-up to renovating 20 year old apartment communities has given him the ability to share his expertise by training maintenance technicians. As a Training Specialist for HD Supply, Michael is excited to share his experience with property management and maintenance professionals. Currently holding certifications: EPA 608 Universal, EPA 608 Proctor, Certified Pool Operator, PHTA Instructor. Michael has been training for HD Supply for over 5 years.

Recorded Webinars

All recordings require a password and the password for all is: Training01

5/7/2020 – Inspections & Standards - Launch Recording


5/6/2020 – Inspections & Standards - Launch Recording


5/6/2020 – Kitchen Appliance Repair - Launch Recording


5/5/2020 – Refrigerator - Launch Recording


5/5/2020 – Refrigerator - Spanish - Launch Recording


5/4/2020 – EPA Core & Type I - Launch Recording


5/1/2020 – R-410a and other Refrigerants Webinar - Launch Recording


5/1/2020 – GE Laundry Webinar - Launch Recording


4/30/2020 – Laundry Appliance Repair - Launch Recording


4/30/2020 – Watco Webinar - Launch Recording


4/29/2020 – GE Microwave Webinar - Launch Recording


4/28/2020 – GE Dishwasher Webinar - Launch Recording


4/27/2020 – Aquaguard Webinar - Launch Recording


4/27/2020 – EPA Section 608 Type II & Type III Review - Launch Recording


4/27/2020 – EPA Section 608 Core and Type I Review - Launch Recording


4/23/2020 – Meters and Troubleshooting - Launch Recording


4/23/2020 – Swimming Pool Maintenance - Launch Recording


4/23/2020 – First Co - Launch Recording


4/22/2020 – Plumbing - Launch Recording


4/22/2020 – Meters and Troubleshooting - Launch Recording


4/22/2020 – Chemours, Part 2 - Launch Recording


4/21/2020 – Chemours, Part 1 - Launch Recording


4/21/2020 – Swimming Pool Maintenance - Launch Recording


4/20/2020 – EPA Section 608 Core & Type I - Launch Recording


4/20/2020 – EPA Section 608 Type II & Type III Review - Launch Recording


4/17/2020 – Inficon Leak Detection and Recovery - Launch Recording


4/16/2020 – Air Conditioning Refrigerant Services - Launch Recording


4/16/2020 – Laundry Appliance Repair - Launch Recording


4/16/2020 – WATCO - Launch Recording


4/15/2020 – Electrical Fundamentals - Launch Recording


4/15/2020 – Air Conditioning Refrigerant Services - Launch Recording


4/14/2020 – Electrical Fundamentals - Launch Recording


4/14/2020 – Laundry Appliance Repair - Launch Recording


4/13/2020 – EPA Section 608 Type II & Type III Review - Launch Recording


4/13/2020 – Mold and Mildew - Launch Recording



Online Certifications

PHTA® Certified Pool Operator® Certification Class - Online

HD Supply is proud to offer a class that, with successful completion, will provide the participant with a nationally recognized certification in Pool Operation.* In recent years, an increasing number of municipalities across the nation have begun requiring formalized training and a qualified certification for operators and owners of public and semi-public pools. The most widely accepted program with national recognition is the Pool & Hot Tub Alliance (PHTA®) Certified Pool Operator (CPO®).

To become a Certified Pool Operator®, the student is required to achieve a minimum score of 75% on the CPO® exam. The exam is administered in an open-book format. During the test, the student can refer to his/her PHTA Pool-Spa Operator Handbook© as well as any notes taken, or handouts distributed during the class.

Upon achieving a passing test score, the CPO certification will be registered with the PHTA® and the student will receive certification packet by mail within approximately 3 weeks. The certification is good for five years from the date it is issued by the PHTA®.

Students will receive an eBook for study and use during the test. Hard Copy books will be mailed to the students once the COVID-19 Restrictions are lifted. The cost of the handbook is included in the price.

During this two-day course participants will:

  • • Complete a self-paced Pool Operator Primer (POP) training (online)
  • • Attend a learning webinar
  • • Receive access to the CPO Online Exam upon course completion

The cost for the class is $225.00 per student, including the PHTA handbook. This can only be billed to your HD Supply Account. The handbook will be included in the $225.00. Because of the quantity and depth of material covered in the handbook, it is highly recommended that the student study prior to the class to become familiar with its content.

The student MUST bring these to the class:

  • • The PHTA Pool-Spa Operator Handbook
  • • A calculator
  • • Paper and pencil or pen
  • • Photo ID (required for the test)

Please note: The exam given is not an “easy” test. A lot of information is covered in a short time, and there is a math component to the course that some technicians can find difficult. While much of the material covered is technical in nature, the course and materials are designed so that if a student with the needed language and reading skills pays attention to the material covered in the class, participates in classroom activities, and completes the homework, they should be able to achieve a passing score for certification.

To register for your CPO certification class click on the following link:

Access Certification

*HD Supply offers its PHTA Certified Pool Operator® (CPO) course in accordance with the Pool & Hot Tub Alliance’s requirements. Obtaining a certification is not a guarantee that the recipient is certified for all local and private requirements. Review your city, county, and municipal regulations to ensure the recipient is in compliance.


EPA Section 608 Of The Federal Clean Air Act Certification Testing

This is an opportunity for technicians to become certified by the EPA to work with AC refrigerants. A technician must hold this certification in order to legally purchase or handle all refrigerants used in residential and commercial air conditioning systems. This class requires a $85.00 fee, plus cost of the EPA 608 booklet, which is available for purchase on our website. We recommend students purchase the booklet 2 weeks before the scheduled date of the webinar to give students the chance to become familiar with the information they will be tested on.

Please order your EPA exam preparation book now.

You will need to schedule your proctored exam. The Cost is $85.00 by credit card only. To schedule your exam click on the following link:

Access Certification