Privacy and Security Statement for HD Supply
We know that the confidentiality and security of your business information is very important. That is why protecting any business information that you provide is of the utmost importance to HD Supply and its subsidiaries, divisions, and affiliates. As a result, we have prepared this Privacy and Security Policy to let you know about the manner in which we collect, use, disclose and otherwise manage the business information you entrust to us at any of our warehouses or store locations (the "Stores"), through any HD Supply Call Centers (the "Call Centers"), websites (the "Sites"), our approved marketing partners ("Marketing Partners") or through our authorized service providers ("Service Providers").
Collection and Use of Business Information
We may collect information that you provide us about your business when you:
- Purchase, order, return, exchange or request certain information about our products and services;
- Contact a Call Center, sales associate or customer service desk;
- Visit or register with our Sites; or
- Provide us with comments or suggestions.
We may also collect information about your business from our Service Providers and Marketing Partners.
When you call one of our Call Centers about a product, delivery, an installation, a billing question or for customer service, you may be asked for information that identifies your business along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you or another person in your business. We may retain this information to assist your business in the future.
Registration is an optional service provided by some of our Sites. You do not have to register your business to browse online. When you register, you may be asked for business information such as your contact name, business name, address, phone number, e-mail address, a password, and business interests. This registration information may be used to help make your online shopping quicker and easier, by pre-populating certain parts of your shopping information.
Promotional Email Opt-out:
You may choose to receive promotional email communication from HD Supply Facilities Maintenance. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive promotional communications by email, you may opt-out or unsubscribe by following the instructions that are included on each email.
Other Uses of business information:
HD Supply uses business information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. We may also inform your company about products and services, sales and special offers that might benefit your business. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you email, faxes, mail or call your business with information about our product and service offerings if you have provided us with your business' name and address, email address, fax or phone numbers.
We use your company's feedback, suggestions, survey information and comments solely to monitor and/or improve the ways we serve you.
We may also send you mail or call your business with information about our product and service offerings if you have provided us with your business' name and address or phone numbers.
Disclosure of Business Information
Business Information Disclosure:
Business Information Disclosure: HD Supply, Inc. maintains the strict confidentiality of the business information in its possession. Accordingly, HD Supply, Inc. will not trade, rent or sell your business information, without the prior consent of your company, except as otherwise set out herein.
Companies that work with or on behalf of HD Supply:
Some of our operations, such as our call Centers, may be managed by unaffiliated companies. Also, if you purchase special products or services from HD Supply, these products or services may not be provided by HD Supply associates, but rather by reputable local or national companies with which we contract to provide such services. Other third parties provide technology we use on our website to optimize your shopping experience and to market relevant products and services to you on our Sites, and in email communications that you agree to receive. These companies may have access to your company's business information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your business information for any reason other than to provide your business with those specific services.
If your purchases are being shipped to your business our delivery service providers are prohibited from using your business information for any purpose other than making the delivery.
Sale of Business:
HD Supply, Inc. reserves the right to transfer any information we have about your business in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.
Please note that HD Supply, Inc. must provide your business information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose business information to assist us in collecting a debt owed by your company.
Additional Information about our Sites
Visiting our Sites:
In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.
Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites and our third party technology providers can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out and help us to recommend relevant products to you. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.
Third party links:
Our Sites may include links to our business partners' websites, vendors and advertisers. Except as provided herein, we will not provide any of your business information to these third parties without your prior consent.
Our Sites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us and our third party technology providers to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.
Security of Business Information
We will maintain the confidentiality of all business information collected in our Call Centers, our Sites and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Confidentiality and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of business information in our custody and control.
Security Measures on our Sites
When you place orders on our Sites, all of your order information, including your credit or debit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your business information.
HD Supply, Inc. also takes the following measures to protect your business information online:
To provide you with an increased level of security, online access to your business information is protected with a password. We strongly recommend that you do not disclose your password to any third party. HD Supply, Inc. will never ask you for your password in any unsolicited correspondence such as letters, phone calls or email messages.
Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your company's business information from unauthorized access, use or disclosure, HD Supply, Inc. cannot ensure or warrant the security of any information you transmit to us on our Sites.
How to Contact Us
We want to assure you that HD Supply is dedicated to protecting the confidentiality and security of your business information. Please feel free to contact us at any time if you have any questions or comments about this Privacy and Security Statement.
You can contact us or otherwise communicate your privacy concerns by:
- Calling us at 1-877-694-4932
- Faxing us at 1-877-884-4575
- Emailing us at [email protected]
- Accessing your registration information on our Sites
Writing us at the address below (please include your email address and phone number with your correspondence along with the information needed to support your request):
- For businesses located in the United States, Mexico and other countries:
- HD Supply
- Attn: Legal Department
- 3100 Cumberland Center II, Floor 17
- Atlanta, GA 30339
- For businesses located in Canada:
- HD Supply
- Attention: Privacy Official
- 900-1 Concorde Gate
- Toronto, Ontario
- M3C 4H9