Track Down Hard-To-Find Products & Parts

Our Special Orders team will track down just what you need--from hard-to-find items to repair parts for existing equipment. We work with thousands of suppliers to help you find the exact item you need.

To Start Your Special Order

  1. Complete the online Special Order Request form
    Fill out the easy online form and you will have a quote from us in 2-3 business days.
  2. OR

  3. Call 1-800-431-3003 or email us
    Contact us by phone or email with a manufacturer or brand name, model number, and/or a brief description of the item you need. You will have a quote within 2-3 business days.

Return restrictions apply to special orders. Freight fees apply to most orders. View our return policy

Rely on us for:

  • Ordering Promaxima fitness equipment like ellipticals, treadmills, and smaller-sized fitness equipment
  • Researching and coordinating large orders to ensure timely delivery
  • Finding repair parts for your current equipment

Find answers to frequently asked questions. Read Special Orders FAQ

Special Orders Forms

Download and use these forms to fax or email your request, or use as an attachment when submitting the online Special Order Request form.

Adobe Reader

You will need Adobe Acrobat Reader to view and print the forms. Download a free version of Adobe Acrobat Reader.

special orders