HD Supply Facilities Maintenance is a leading supplier to the multifamily industry. We offer quality maintenance products and repair parts; fast, free delivery on most orders to most areas; and value-added services that help make your job easier and your property more successful.
2. What are the steps to set up an online account?
The good news is you already have an HD Supply Customer Account Number. You either already established one or we've set one up for you. The only thing left for you to do is ensure you have an online account to access all of the tools offered on our website.
If you have never created an online account with HD Supply Facilities Maintenance...
Register to check pricing, order online, access digital catalogs, and see current sales and specials. Setup is fast and easy:
Click "I have an existing HD Supply account" button
Enter the Customer Account Number (which can be found in the letter you will receive from us), as well as your billing ZIP code for validation
Follow the directions on the screen
Enter your name
Confirm shipping address and confirm communications settings
Create username and password
This should take only a few minutes
Submit and start shopping
If you have previously set up an online account...
You do not need to create a new account. Simply sign in to your existing account, and continue to shop as before. Your Customer Account Number can be found on a previous HD Supply Facilities Maintenance packing list or invoice.
If you are unsure or need assistance, you can call our Customer Care team at 1.800.431.3000, and we'll be happy to help.
3. Has pricing changed?
No. Enjoy the same pricing, as well as additional services.
4. How do I place an order?
Ordering with us is easy. Order online, through the HD Supply Solutions™ App, or call us at 1.800.431.3000, Monday–Friday from 6 a.m. to 7 p.m. Central Time. Online orders should now be placed at hdsupplysolutions.com instead of at prestosupply.com.
5. What delivery options are available?
We offer free, next-day delivery on most orders to most areas. You can also request same-day delivery of in-stock items from our Houston-area distribution center. Just place your order by 10 a.m. local time, Monday–Friday.
6. Is there a minimum order requirement?
No. To help you reduce inventory costs, no minimum order is required. However, there is a $10 handling fee on orders less than $50.
7. Does HD Supply Facilities Maintenance offer bilingual support?
Yes. We offer several ways to pay for your purchases:
Take advantage of 30-day net terms by opening a credit account with HD Supply Facilities Maintenance. Use our secure online credit application to get started.
Invoice Gateway is a free, secure electronic invoicing system. Once enrolled, you can view, sort, and download invoices and statements with proof of delivery. You can link accounts; make online payments via electronic check, credit, or debit card; schedule future payments; and view open balances. Learn more about Invoice Gateway.
You can also pay by credit or debit card. We accept MasterCard®, VISA®, Discover®, and American Express®.
9. Does HD Supply Facilities Maintenance offer will-call services?
Yes. Will-call pickup is available for most orders phoned in between 8 a.m. and 4 p.m. Central Time at our Houston distribution center.
10. Are there changes to your ordering and returns policies?