HD Supply Facilities Maintenance Return Policy

We've developed our Hassle-Free Return Policy to make returns as easy as possible for you. We accept product back in its original packaging up to 90 days from the date of purchase and we include an "Authorized Return Service" (ARS) label on all returnable shipments.

To return merchandise, use the ARS label included with your package. Please complete the information, reseal your unused merchandise in the box, place the return label over the original shipping label and give the package to any driver from HD Supply Facilities Maintenance or UPS. Please note that if you paid freight to receive an item, freight charges may apply to return the item.

Certain items may not be returnable or may have specific return instructions; please see below before you make your return. If you have questions about our Hassle-Free Return Policy, please call us at 1-800-431-3000.

Damaged or Defective Items
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective merchandise, please call us within 3 business days of receipt at 1-800-431-3000.

Shortages and Fulfillment Errors
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call us within 3 business days of receipt at 1-800-431-3000.

Shipped Freight Carrier
If your items were shipped freight carrier, please call us within 3 business days of receipt at 1-800-431-3000.

Special Orders
Non-catalog items and volume purchases are nonreturnable.

Customized Orders
Customized orders, including custom cut blinds and custom cabinets, are nonreturnable.

Factory Direct Orders
Orders shipped factory direct are nonreturnable.

Warranty Items
Warranty items are nonreturnable.

Haz-Mat Returns
Hazardous materials, including items with a gas-powered engine, are nonreturnable.

Shipped Outside the Continental U.S.
Items shipped outside the continental U.S. are nonreturnable.