HD Supply Facilities Maintenance Return Policy
We’ve developed our Hassle-Free Return Policy to make returns as easy as possible for you. We accept product back in its original packaging up to 90 days from the date of purchase and include an HD Supply Driver Return label or an Authorized Return Service (ARS) label on all returnable shipments.To return merchandise, use the HD Supply Driver Return label or ARS label included with your package. Please complete the information, reseal your unused merchandise in the box and place the new label over the original shipping label. Give your package with the HD Supply Driver Return label to an HD Supply driver or your package with the ARS label to a UPS driver. Please retain your UPS tracking information from your ARS label or your pickup slip from the HD Supply driver for future reference. Please note that if you paid freight to receive an item, freight charges may apply to return the item.
Certain items may not be returnable or may have specific return instructions; please see below before you make your return. If you have questions about our Hassle-Free Return Policy, please call us at 1-866-455-8901.
Cancellation Fees
Cancellation fees may apply on quoted volume, customized, or noncatalog orders.Customized Orders
Customized orders including fabricated, special order, and custom made-to-order factory direct items are nonreturnable.Factory Direct Orders
Damaged or shorted factory direct items must be reported to HD Supply within 3 business days. Custom made-to-order factory direct items are nonreturnable. Some factory direct items are nonreturnable. See product descriptions for details. Refused or cancelled orders are subject to restocking fees and return freight charges.Warranty Items
Warranty items are nonreturnable.Shipped Outside the Continental U.S.
Items shipped outside the continental U.S. are nonreturnable.Special Orders
Noncatalog items and volume purchases are nonreturnable.Hazmat Returns
Hazardous material items, such as fire extinguishers, refrigerant, paint and gas powered motors, marked with this icon require special handling and are subject to additional freight charges. You will be notified of any charges. Please call 1-866-455-8901 for more information. Hazmat items are not returnable because of federal safety restrictions.Damaged Items
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage, please call 1-866-455-8901 within 3 business days of receipt.Defective Items
If you receive an item that is defective, please call 1-866-455-8901. We will advise you of how to proceed. Please note, some items carry a manufacturer’s warranty and require that you contact the manufacturer directly.Shortages and Fulfillment Errors
If your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call 1-866-455-8901 within 3 business days of receipt.Shipped Freight Carrier
If you are making a return and your items were shipped via freight carrier, please call 1-866-455-8901 within 3 business days of receipt.
