Monthly Statements
We are pleased to share with you how we're improving our business to better serve you. Based on customer feedback, we will be mailing account statements at the beginning of each month starting in October. These statements will show account activity for all open invoices.
For more information on your statement, simply click one of the magnified portions of this example statement.
We are committed to helping you grow your business and we value your feedback. If you have any questions, please call Customer Advocate Center at 1-800-344-4904. You can also email your feedback to advocate@hdsupply.com.
Click here for answers to Frequently Asked Questions.
This area provides a summary of your account status.
The date that the statement is produced. Monthly statements will be processed the last weekend of each calendar month. You may request a copy at anytime by emailing invoicecopies@hdsupply.com.
Back to Top
Provides an aging of the open items on your account. Amounts are shown based on days beyond terms.
HDS Invoice number. In the case of an unapplied payment, your statement will show the check number from the payment that created the credit.
HDS Internal Billing Document number.
Invoice Type Descriptions:
Remaining Balance - The remaining balance on an invoice after a payment or credit has been applied. The reference number shown is the original invoice number that was short paid.
Invoice - Billing document for sales/services
Unapplied Payment -
Payment received but HDS unable to apply. Please provide correct application.
Miscellaneous Invoice -
Billing document for items outside of standard sales/services
Late Fee -
A minimum late charge of 1.5% per month (18% per year) is charged on past due invoices.
Credit Memo -
A Document created as a result of credit issued.
The Purchase Order number that was provided when the order was placed.
Back to Top
The name of the individual who placed the order.
Amount of the invoice.
Our payment mailing address.
Frequently Asked Questions
1) What is on the Monthly Statement?
The Monthly Statement includes:
- More information about each transaction, such as the PO and the purchaser
- Aging of your open invoices in 30 day increments
- Phone numbers and email addresses to use to contact our Credit department for additional information
- All open items on an account at the time of the statement date
- The General Ledger Account Summary (this is on your invoice)
- A remit or tear-off portion (this is on your invoice)
- Statement numbers
- Information on more than one account
2) When will I start receiving the Monthly Statement?
All customers with an open balance will start receiving a Monthly Statement around the first week of October, 2008.
3) What is the difference between a Monthly Statement and an invoice?
The invoice provides details of your order. A monthly statement will provide all of the open items on your account (invoices, credit memos, unapplied payments, etc.). An invoice will be sent for each order. The monthly statement will be sent at the beginning of the month.
4) Will I still receive an invoice?
You will continue to receive invoices for your purchases. We will stop sending Late Notices at the end of August 2008.
5) Were customers asked about the Statement? How did you decide what would be on it?
Close to 2000 customers participated in a survey to help us design the statement. You asked, and we listened!
6) Why don't you show all of my invoices for the month?
All open (unpaid) invoices are reflected. It is rare that an invoice will have been paid before the statement is processed, but if so, paid invoices are not included on the statement.
Back to Top
